FAQs

When can I check in?

Check-in: from 2:00 pm
Check-out: by 12:00 noon

Thanks to our 24-hour self check-in, you can arrive at any time – even outside reception opening hours. Our check-in kiosk at the hotel entrance makes arrival easy at any time of day or night.

If you arrive before 2:00 pm, early check-in may be possible subject to availability. If your room is not yet ready, you are welcome to leave your luggage with us.

How self check-in works

Where can I park?

Free parking at the hotel
A limited number of free outdoor parking spaces are available directly at the hotel. Unfortunately, these spaces cannot be reserved.

Free parking nearby
If our hotel parking spaces are occupied, you can park free of charge in the surrounding side streets, such as Schönwasserstraße and Gustav-Wilhelm-Straße.

Underground car park
Alternatively, you can reserve a space in our underground car park for €10.00 per day. As the number of spaces is limited, we recommend booking in advance. The maximum entrance height is 1.95 m.

Important note
Please do not park in the private parking spaces behind the hotel. They do not belong to the Garden Hotel and unauthorised vehicles may be towed away.

When is breakfast served?

Monday – Friday: 6:00 am – 10:00 am
Saturday, Sunday and public holidays: 7:00 am – 11:00 am

Our generous continental breakfast buffet is served on the 10th floor with panoramic views. High chairs are available in the breakfast room.

Please let us know about vegan requirements or food intolerances in advance whenever possible. We will be happy to accommodate them where possible.

Which payment methods do you accept?

We accept common debit and credit cards, cash and PayPal.

If you would like to pay for your booking before arrival, we can send you a secure payment link on request.

Are pets allowed?

Dogs are welcome with prior notice. The surcharge is €8.00 per dog per night. Please bring your dog’s own blanket, cushion or basket.

Unfortunately, we cannot accommodate cats.

Can I store my bicycle or rent a bicycle?

Yes. Covered storage is available for bicycles and pedelecs. E-bikes can be stored safely in the entrance hall.

You can also rent bicycles from us for one or more days. We recommend reserving rental bicycles in advance.

Do you have a quadruple room for families?

Yes. We have one quadruple room with a bunk bed suitable for children. As we only have one such room, we recommend enquiring early.

A travel cot is available free of charge on request.

Are the rooms air-conditioned?

No. Our rooms do not have air conditioning. Fans are provided in the rooms.

Do the rooms have a balcony?

Not all rooms have access to a balcony. Only our double and triple rooms have access to a narrow balcony running around the building.

Please note that this is a narrow outdoor area rather than a traditional balcony with seating.

Does the hotel have a restaurant or bar?

We do not have our own restaurant. However, our small hotel bar/lounge has a self-service refrigerator with a selection of drinks and snacks.

Several restaurants are also located within a few minutes’ walk of the hotel.